In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
- Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven 7 business days prior to the end of the current service period.
- Requests received later than seven 7 business days prior to the end of the current service period will be treated as continuation of services for the next service period.
- For Wireless networking solutions no cancellations or refunds will be accepted once order is confirmed.
- For any brand software licensing once issued no cancellations or refunds will be accepted.
- If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway Name payments refund will be made to the same account.
- We will try our best to create the suitable design concepts for our clients. In case any client is not completely satisfied with our services we can provide a refund within 30 days from the date of installation of the Project. The final refunds will be made after deducting the installation fee and the Hourly charges for the work completed by us.
- No Refunds will be entertained for website designing, website developing and website hosting services.
- No Refunds will be entertained for any service or product sold under discount, offer, promotion.
Computer Geeks FZCO Standard Return Policy is divided into two categories:
- Stock Balance -- This product is unopened, unused and can be resold as new. Products must be in resalable condition (without price tags, clean, undamaged, unused, unopened and complete in the original manufacturer packaging. All products deemed not in stock balance condition will be returned to customers at their expense. Please note that in case of stock balance refund the customer will have to bear the reverse shipment and handling cost. Stock Balance return should be reported within 15 days of ordering the product.
- Defective -- This product will not operate or is dead on arrival (D.O.A.). Incompatible product is not defective or D.O.A. Computer Geeks FZCO Shop tests defective and D.O.A products. Any product deemed not defective or D.O.A. will be returned to customers at their expense. DOA return should be reported within 15 days of ordering the product.